FAQ

1000 full charge and discharge cycles with less than 20% degradation, making it quite durable.

There are two options for creating a multi-zone pathway:

1. Simply draw a straight line on the map in the app.
2. Customise a pathway up to 60m via remote control in the app.

It allows robots to detect rainwater even in the Base Station.

Due to the water-resistant design, the robot's blade currently rotates in one direction only and does not support reverse or bidirectional rotation.

There is no limit to the zones that can be set. For optimal app performance, it's recommended to set no more than 10 zones.

The system can identify obstacles and automatically recognise them as lawn boundaries during mapping. It's recommended to set no-go zones as a double safeguard.

The robot can climb a maximum slope of 18° (32.5%). It is recommended to set no-go zones on slopes exceeding this maximum slope.

There is no standard "best" mowing setting. You can set their own according to their requirements and the actual condition of the garden.However, for users who mow frequently and want to enhance mowing efficiency, the following recommended settings can be applied: Mowing path space: 14 cmMoving speed: FastBlade disc rotation speed: EcoMowing direction: Minimise the number of turns as much as possible.

You can set the No-go Zone for adding clear boundaries. The specific process is as follows:

1. During mapping, you should manually pause the mapping where you don't want the robot to continue.
2. Set up the appropriate No-go Zone on the map editing page.
3. Continue mapping.
4. After mapping is complete, you can fine-tune the No-go Zones.

If the grass surface is level with the paving stones, our robot can walk on stones or bricks. Add grass-cutting zones if needed, then the robot will cut the grass near the paved stones or bricks.Please note that the height of the bricks should not be higher than the lawn, otherwise there is a risk of damage or breakage to the blades.

A robot can pair with different base stations. The robot recognises and loads the map by scanning the QR code of the base station.If you want to change the base station, please note that the previous map will become invalid and you need to create a new map.

Each robot can store up to 3 maps (via the Multi-Base Mode) and 1 Spot Mode map. Theoretically, a maximum of 4 maps can be backed up (limited by the storage space of existing maps).While a maximum of 4 map backups are supported, the actual number of backups depends on available storage space. For example, if the map is particularly large, backups may consume a significant amount of space, thus affecting the backup of other maps.

It's recommended to maintain your robot based on actual usage frequency. You can also check the smart suggestions in our app's maintenance section.

1. Clean the camera lens

Check whether the vision camera is dirty or obstructed. If needed, gently wipe the lens with a soft, dry cloth.

1. Remove any obstructions

Make sure nothing is blocking the camera, such as debris, leaves, or small objects.

1. Check the operating environment

If the robot is facing a large plain surface (e.g., a blank white wall) for a long time, or operating in a featureless outdoor area, it may temporarily report an error. This is normal and will not affect overall performance.

1. Possible reason for missing mapping/mowing specific areas: The robot might identify them as obstacles. Therefore, it might avoid mapping or mowing those areas.
2. Possible solution

1) Setting on the app It's recommended to use the grass-cutting zones to cover these areas and adjust the obstacle-avoidance height (up to 35 cm) while ensuring safe operation. 2) Manual pre-mowingYou can also use the robot's remote control to manually cut tall grass or flowers before mowing.Finally, it's recommended to set a regular and frequent mowing schedule after taking out these taller obstacles, which can significantly solve the issue.

If the robot is not edge-cutting because of the obstacles at the edges, suggest that the robot might identify them as obstacles. Therefore, it might avoid mapping or mowing those areas. Firstly, adjust the edge-cutting distance in the app. Then, solve the obstacle issue using the following methods:

1. Turn on the "edge-cutting for tall grass" in the robot settings.
2. Using the grass-cutting zone to cover these areas and customise the obstacle avoidance height (up to 35 cm) when ensuring a safe operation.
3. Use the robot's Remote Control feature to cut down the obstacles manually in the app.

Finally, it's recommended to schedule a regular and frequent mowing after cutting down these taller obstacles, which can significantly solve the issue.

1. Please check if the firmware and app are updated to the latest version.
2. Check if mapping is fully completed.

If mapping is incomplete, only the options Mapping, Mowing, and Spot are available. Possible reasons for incomplete mapping:1) You haven't started mapping yet.2) Adjustments have been made to the map that the robot hasn't updated those adjustments to the map yet (A typical case is when a multi-zone pathway is deleted and is replaced by a manually drawn pathway on the map. The updated pathway is displayed as a dashed line.)

1. Recommended solutions:

1) Issue a "Mapping" task to allow the robot to map or complete unmapped areas.2) Once mapping is fully completed and the robot returns to the base station to update map data, all mowing options will become available.

1. Physical obstacles on the pathway to the Base Station.

Please clear any visible obstacles.

2. Check for No-go Zone or multiple pathways:

1) If there are No-go zones, please adjust the position accordingly.

2) If multiple pathways exist, please keep only one pathway to let the robot pass through.

3. Check for uneven ground or muddy sections around the Base Station. Please level the ground. If the ground conditions are poor, consider changing the installation location of the base station.

4. Check the status of the Base Station. Please ensure that it's powered on and the charging indicator light is on. Please check if the QR code is dirty or damaged. If it's dirty, please clean it. If it's damaged, please contact us at service@advinsys.com.au.

1. Please restart the App. Try restarting the app multiple times.
2. Please check the network signal. The live camera feature only works via WiFi. Please ensure that the WiFi network is stable.

Only one Spot Mode map can be saved.

1. If you temporarily use Spot Mode in a new location, do not overwrite or delete the current commonly used spot mode map. (for example: mow in a neighbor's lawn.)
2. Spot Mode maps do not support backup.

-Enable the "Edge Obstacle Sensitivity" feature first.-If the "Edge Obstacle Sensitivity" fails to resolve the issue, we recommend using "advanced edge settings" to mow. If the plants are too close to the robot, please enable the "enable close-to-shrubs for boundary" feature.

1. Click the settings icon
2. Select "Robot settings"
3. Select "Advanced edge settings"
4. Select a boundary
5. Tap "Settings"
6. Enable "Edge trimming near shrubs"

1. Check Charging Pins:

Inspect the charging pins on both the robot and the base station. Ensure they are clean and free of debris.

2. Return Robot to Base Station:

Place the robot back on the base station. Record the status of the base station indicator lights and the robot panel lights.

3. Power Adapter Connections:

Check the connection of the base station's power adapter. Verify the connections at both ends of any extension cables.

4. Inspect Cables:

Record any visible signs of damage, such as breaks, burns, or water ingress on the base station power cable and extension cable. If the robot is still operational, please upload the logs for further analysis.

If the width of the lawn is narrower than the width of the robot, we recommend using Remote Control to mow.

1. Click the settings icon
2. Click the "remote control"
3. Click the pay button
4. Click the grass icon

If the grass becomes yellow, please use "Yellow Grass Detection" function.

1. Click the settings icon
2. Select "Robot settings"
3. Enable "Enhance yellow grass detection"

This issue may occur because the robot identifies tall grass and wildflowers as obstacles, leading it to avoid these areas (the robot typically avoids obstacles larger than 10*10*5 cm).

1. Automatic Solution:

We recommend using the Grass-cutting Zone to cover these areas and adjust the Obstacle Avoidance Height accordingly (up to 35 cm), ensuring safety.

2. Manual Solution:

You can use the robot's Remote Control function to cut the grass manually.

Note: Cutting down these taller obstacles and maintaining regular/frequent mowing can significantly resolve this issue.

During the mapping process, some small unrecognised areas may appear on the map-red mark. Please first check for any obstacles in those areas. If there are none, simply cover them using the Grass-cutting Zone.

1. Clear all obstacles in the area.
2. Enable the "Smart No-go Zone" and add a No-go Zone to that location.
3. If necessary, adjust the Stuck Recovery Mode to select "Strong Recovery".

To upgrade the firmware:

1. Tap the settings icon on the main screen.
2. Select "Firmware update" from the settings menu.
3. Press the "Update" button to install the latest version.

This may be due to a large attachment, network issues, or an outdated app version. It's recommended to move the robot closet to the router to ensure better WiFi connection quality and upload the feedback again.

Please follow the steps below:

1. Move the robot closer to the router to ensure better WiFi connection quality.
2. Tap on "Settings", scroll down to the bottom, and tap on "Analysis & Improvement".
3. Tap "Upload all logs" on that page.

The robot does not require an internet connection for operation; map data is stored within the robot. An internet connection is only needed for initial network setup and when linking the app for customised settings.There are two connection methods: 1) WiFi; 2) Cellular Data.WiFi is prioritised, and cellular data is activated when WiFi is unavailable (if the cellular data switch is on and data is available).

Please confirm the following points:

1. Ensure that the app version and firmware are updated to the latest version.
2. Please reconfigure the network.
3. After reconfiguring, the robot will record the new WiFi. If the current WiFi signal is weak or unavailable, it will switch to the best available configured WiFi.
4. Configured WiFi networks can be viewed and managed under "Settings" -"Network and Bluetooth" - "WiFi" (you can delete unnecessary WilFi networks).

Please note that restoring factory settings will erase all recorded WiFi information.

Poor network connection or insufficient signal may both cause failure to activate the data package promptly. If you want to connect via cellular data, please disconnect the WiFi first and then reconnect via cellular data.

Enable the "Always use mobile data" feature to force the robot to connect to the application using mobile data. For the detailed steps, please see the app operation "always use cellular data".

Yes. Account sharing requires both accounts to be in the same country or region. Please check if you are in the same country or region before sharing.

Users with shared accounts do not have permission to update the firmware or share it with others. Only the actual owner of the robot can perform this operation. This feature is not currently supported due to cloud platform limitations, but we will develop a new cloud platform to optimise these functions.

Yes, this can be achieved by reconfiguring the network. This process will only remove the shared user and requires reactivating the live camera. Maps and other settings will not be lost.

It is suitable for swimming pools of various shapes and made of vinyl, fiberglass, ceramic or other materials.

The cleaner’s battery may be depleted after a long period of shipping or storage. Please charge the device before use. The light will be solid red while charging.

The reasons may be as follows:

1. It may be set to the Floor-Only Mode. Please select the right mode as needed.
2. There is too much garbage or debris in the filter basket. You'll need to remove the basket and clean it.

1. It may be caught in the drain outlet on the floor. It will try to float itself to break free. If it is still stuck for several minutes, please use the pole to help.
2. It may suck up lots of debris in a very short time if it's placed into a dirty pool, so check and clean the filters if needed.

It is designed to power off automatically in 10 minutes after being fully charged, to protect the battery and ensure its lifespan. So, you can go out with confidence without worrying about charging safety.

The cleaner may be stuck by an obstacle at the bottom of the pool. Please use the pole to remove the cleaner, restart it and then put it back into the pool.

It is because there is water in the water detection probe, and the cleaner mistakenly thinks that it is still working under the water. So it can be turned off after wiping the probe clean.

Lucyd offers a one-year warranty covering manufacturing defects.

Returns are accepted within 30 days of purchase if the product is in its original condition.

Log into your account on the website and check the “My Orders” section.