Refund & Return Policy

1. ADVINSYS Refund & Return Policy

1.1 Change of Mind Returns

At ADVINSYS, we want you to be completely satisfied with your purchase. If you change your mind about an item, we offer a 30 day return policy from the date of purchase, provided that:

  • The item is returned in its original, unopened, and resalable condition.
  • All original packaging, manuals, and accessories are included.
  • Proof of purchase (receipt or invoice) is provided.

Please note: Shipping costs for "change of mind" returns are the responsibility of the customer. A restocking fee of 15% may apply for high-value items such as robot mowers if the packaging has been compromised.

1.2 Damaged or Faulty Items

If your product arrives damaged or develops a fault, please contact us immediately. Returns and refunds for faulty items are handled in strict accordance with the Australian Consumer Law (ACL) as detailed in our Warranty Policy below.

1.3 How to Request a Return

To initiate a return, please contact our support team at support@advinsys.com.au with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

2. ADVINSYS Warranty Policy

2.1 Mandatory Australian Consumer Law Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2.2 Voluntary Manufacturer's Warranty

In addition to your statutory rights under the ACL, ADVINSYS PTY LIMITED offers a standard voluntary manufacturer’s warranty for our products (including smart devices and robot mowers) against defects in materials and workmanship under normal consumer use.

  • Warranty Period: Warranty Period: The specific warranty period varies by product category and is expressly stated on the product packaging, user manual, or the official product listing at the time of purchase. (e.g., typically ranging from 12 months for standard electronic accessories to 36 months for core robot mowers).
  • What is Covered: Internal hardware failures, software malfunctions arising from factory defects, and defective original accessories.
  • What is NOT Covered:
    • Normal wear and tear (e.g., blade dulling on mowers, battery degradation over time).
    • Damage caused by misuse, abuse, neglect, or accidents.
    • Damage caused by unauthorized repairs, modifications, or third-party accessories.
    • Water damage for products not explicitly rated for water resistance.

2.3 Making a Warranty Claim

To make a claim under this warranty, please follow these steps:

  1. Contact our customer service team at support@advinsys.com.au or call 1300 571 286.
  2. Provide your original proof of purchase and a detailed description of the fault (photos or videos of the issue are highly recommended for faster processing).
  3. Our technical team will assess the claim. If the product needs to be returned for inspection or repair, we will issue an RMA number and provide return instructions.

2.4 Remedies

If a valid warranty claim is received within the Warranty Period, ADVINSYS will, at its sole discretion:

  • Repair the product using new or refurbished parts.
  • Replace the product with a new or equivalent refurbished product.
  • Provide a partial or full refund if repair or replacement is not feasible.


Contact Information: Company Entity: ADVINSYS PTY LIMITED ABN: 94 692 938 275

Email: support@advinsys.com.au Address: Suite 702 Level 7, 60 Miller Street, North Sydney Nsw 2060